Frequently Asked Questions

NOLVIYA is a women’s handbag store offering styles for everyday use and different occasions. Product details, available colors, and options are shown on each product page.

NOLVIYA’s business address is 1351 Flatbush Ave, Brooklyn, NY 11210, United States.

Browse our collection, choose your preferred product and available options, add it to your cart, and follow the checkout steps to submit your order.

After placing an order, check the email address you entered at checkout for your order confirmation. If you cannot find it, check your spam or junk folder before contacting support.

If you need to request a change or cancellation, contact us as soon as possible at support@nolviya.shop and include your order number. We cannot guarantee changes or cancellation once an order has entered processing or shipment.

Orders are typically processed within 1–3 business days. After processing, standard delivery typically takes another 5–10 business days. The total estimated delivery time is 6–13 business days.

These are estimates, not guarantees. Delivery may vary because of destination, carrier conditions, weather, customs, or other circumstances outside our control. Orders are not processed or shipped on weekends or holidays.

Free standard shipping is available for orders shipped within the United States. Shipping availability for your address will be shown during checkout.

Standard shipping is free for orders shipped within the United States. No separate standard shipping fee will be charged at checkout for eligible US orders.

Tracking information will be provided when available after your order ships. Please allow time for the carrier’s tracking page to begin showing updates.

Yes. Carrier delays, weather, customs, and other circumstances outside our control may affect delivery. The delivery window is an estimate, and tracking updates are the best place to check the shipment’s progress when available.

You may request a return within 30 days of receiving your order. To be eligible, the item must be in the same condition you received it, unworn or unused, with tags attached and in its original packaging. Proof of purchase is also required.

Email support@nolviya.shop with your order number and reason for the return. Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Once an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may need additional time to post it.

Available payment methods are displayed at checkout. The options shown may depend on your location, device, and payment eligibility.

Checkout is handled through Shopify’s checkout experience. Please make sure your billing and shipping details are accurate before submitting your order.

Review the individual product page for the available description, images, color options, and measurements. We recommend checking the listed details carefully before placing your order.

We aim to show products as accurately as possible. Actual colors may look slightly different depending on your screen settings and lighting. Please refer to the product details and images when choosing an item.

Email us at support@nolviya.shop or call +1 929 376 0309. Our business address is 1351 Flatbush Ave, Brooklyn, NY 11210, United States.

Please include your order number, the email address used at checkout, and a clear description of your question. This helps us identify the order and assist you more efficiently.